Experience

I love analyzing existing processes and helping organizations be more effective and efficient in reaching their business goals by identifying any gaps or inconsistencies in their current processes. Working with the teams/departments, we collaborate and work towards creating smart solutions and developing better operational standards in their process.
By making changes to how the work gets done, implementing or better utilizing SaaS tools, the workflows and communications became more streamlined, creating more productivity, employee retention and an overall better work-life balance.

04/2016 - Present

OPERATIONS STRATEGY- Problem solver and an excellent listener, I have left my mark at almost all of my past companies through defining roles, improving project visibility, workflow efficiency, consolidating or implementing work management tools,  organizing information and creating a better overall onboarding and work experience.

  • Introduced, developed rolled-out plan and successfully implemented Smartsheet at several agencies. 

  • Tested and rolled-out MS Teams, Dropbox, and Google Workspace.

  • Audit of existing work tools used and provided recommendations based on the agency's needs.

Companies 

INTEGRATED PROJECT MANAGEMENT - Well versed and very seasoned Project Manager in traditional and digital creative agencies. My role has generally been cross-functional and included responsibilities in Client Relations, Resource Management, Digital Production, Print Production, Digital Asset Management, and operations support. I have a lot of experience working with cross-functional and offshore teams, as well as guiding projects from strategy to design and through execution, production and delivery.

PRODUCT MANAGEMENT - Certified Product Manager through Product School and currently applying the product development process to operational strategy. Looking at the business as a product and its employees as the users, my goal is to develop a good or better product for the user, in this case the product is experience at work. Through an in-depth discovery process, I collect and sort through user data to better understand needs and pain points, then provide the business with data driven recommendations and roll-out plan for new process standards and/or improvements. ROI gains are defined by the business goals and dates are set post roll-out to measure and evaluate the changes impact the goal. I have always loved to think strategically and focus on the big picture.

SCRUM MASTER & AGILE PROJECT MANAGEMENT - Certified Scrum Master and experienced Agile Project Manager. Recommended and tested a more agile approach with traditional creative projects. Using agile vs waterfall method resulted in quicker client feedback, fewer rounds, and much lower budget burn rates. I am very familiar with the Design Sprint and have proposed testing a 5-day sprint on future campaign platform development and design project.

LEADERSHIP, TRAINING & ONBOARDING- Understand the importance of setting new employees up for success from day one and providing an excellent onboarding experience. Using the skills I development in my TEFL certification (2008), I am patient, adaptable and empathetic to those I train and mentor.  

VENDOR & RESOURCE MANAGEMENT- Own and manage vendor, business partner, and contracted resource relationships with creative talent, production, and development teams with local, national, and international locations. 

7/2012 - 4/2016

Companies 

DIGITAL PROJECT MANAGEMENT - Email and digital banners. Website refreshes, builds, and maintenance. 

  • Worked closely with the Delivery Lead Manager and Operations to evaluate, create and/or streamline, and roll-out a new digital project process. 

PRODUCTION PROJECT MANAGEMENT- Managed final production project intake, assigned resources - production artists & proofreaders and oversaw final release to vendors.

  • Managed a busy production team.

  • Owned the existing process and shared any new workflow efficiencies discovered.

DIGITAL ASSET MANAGEMENT - Owned asset management & procurement process and relationship with product specialists and vendors.  

  • Managed Usage rights

  • Metadata tagging and DAM data Management

  • Tracking all assets used on website and paid digital media. Flagging assets in which usage rights did not match or were expired.

  • Trained internal teams on new DAM system. 

  • Own and managed the retouching process.

  • Developed and defined the Asset Manager role & process with SapientNitro Chicago.

While with Leo Burnett, I stepped in as Asset Manager to cover a leave. Their process was not yet digital, so all images pulled and used had to be located in books and confirmed.

RESOURCE COORDINATOR-  Assigned creative teams to projects and managed project intake and teams.

  • At Leo Burnett, I developed and rolled-out a working document for resourcing and project visibility

4/2011 - 7/2012

Art Coordinator

American Greetings - Recycled Paper Greetings

 

DEPARTMENT SUPPORT -

  • Supported a busy creative department by acting as a central point of contract for the artists, managing artist relationships, and participated in creative input.

  • Supported Management by maintaining artists’ contracts and/or creating new contracts as well as providing new artists onboarding. 

ARTIST SUPPORT - 

  • Provided artists with creative briefs for new projects.

  • Received, sorted through, and logged artists' submissions.

  • Provided creative feedback and next steps post artwork sorts and selections.

  • Ensured that artists received final product samples prior to in store releases.

  • Provided artists with in-market testing results.

PRODUCTION SUPPORT -

  • Requested final art from artists.

  • Kicked off final art with Production

  • Reviewed and approved mechanicals before releasing to the printers.

PROCESS DEVELOPMENT - This role was originally called an Art Assistant. However after connecting with the various departments and identifying gaps in how the creative department connected with the various retail marketing teams, I evolved this role into more. ​

Earlier Careers
(2005 - 2011)

Executive Assistant

Poetry Foundation

Assistant to the President & Board-
Calendar management, scheduling, travel arrangements for president as well as the senior managers, board announcements and organizing board committee meetings, taking minutes, set up conferences, filing, writing memos, organizing lunch meetings, and event planning.

Project management/Event Coordinator- 
Planned and organized 1st quarter board meeting and board member retreat for the foundation.

 

Travel Consultant and Coordinator

Rail Europe, Inc 

Customer & Travel Agent Sales, Customer Service, and Web order processing & trouble shooting.

Client & Customer Relations- Developed and maintained client (travel agents) relationships. Assisted direct customers (public) with sales, refunds, dealing with the unexpected and resolving travel related issues.

Consultant - Having lived in Europe for two years in addition to previously having traveled there, I used my wealth of knowledge to advise clients, book travel itineraries, forecast their needs, while working within their budgets. 

Training - Assisted in new employee training, built and developed training materials, and shared personal travel research. 

Translation - German- English translation when working with Deutsche Bahn, ÖBB and SBB

  • Learned basic Italian in order to also assist with the Italian rail system. ​

Flight Attendant

Delta Air Lines

Hired during Delta Airline's 2007 Rebrand Launch. The rebrand included new colors, logo, uniforms, company values and customer focus.

Language of Destination (L.o.D) Flight Attendant

  • German - responsible for announcement and general translations.

International Qualified - completed various cultural training courses for Israel, United Arab Emirates, Saudi Arabia, South Korea, Japan, China, and African countries.

 

Domestic Lead Flight Attendant - Responsible for my flight crew, final passenger manifest, communication between the cabin and flight deck, and communication with gate agents.

MY PROFESSIONAL KEYWORDS
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Non- Profit Work

Member of the Board & Project Manager

AdFed MN

2019 - Current

Level II Volunteer, Trainer & Adoption Counselor

PAWS Chicago

2012 - 2014

I joined the AdFed board in 2019 as the first Project Manager.

My first year goal was to thoroughly review the internal work in take process and test potential processes.
 

Second year goal was to implement the mar/comm project process, create visibility and map out social content posts & needs.
 

Third year goal is to improve process and created a better onboarding experience.

PROJECTS: 

  • Project Managed the redesign, build and launch of the new Adfed website - www.adfed.org

  • New program brainstorm sessions & creative identities for Open Minds, Behind the Pin, Round Table 

PROCESS:

  • Created project intake process and automated workflows

  • Built and rolled out an internal Intranet for Adfed & Ad 2.

  • Coordinated and implemented Google Workspace for AdFed

  • Build and implementation of marketing and content calendar

  • Standardizing project plans and process


PROGRAMS & TOOLS:

  • WordPress - able to make updates, upload images and push changes live.

  • Google Workspace - Sheets, Forms, Slides, Drive

Provided an excellent customer experience for potential adopters, helped keep the center and animal suites clean, helped potential adopters meet animals and provided them with pet education, information and resources to help them find their perfect match.

Served as a Lead Volunteer and helped train or guide “Level 1” volunteers and ensured that Kitty City etiquette was followed.

Weekday Lead: Managed a team of volunteers. Made sure that all the closing duties were performed and the shelter was ready for the next morning.

Kitty City New Volunteer Orientation & Training: Taught the introduction class operations in Kitty City, cleaning, safety, cat "resident" care, PAWS Chicago's preferred ways of interaction with the cats, e.g. petting, holding, etc. In addition, I coached new volunteers on how to handle situations such as nervous or shy cats, aggressive cats, and potentially dangerous situations, such as cat fights.

Kitty City Mentoring Program: Provided more 1:1 training with new volunteers in Kitty City. Program was designed for volunteers who were working towards a Level 2 volunteer or other lead roles.

Adoption Counselor: Prior to bringing the new cat/kitten home, adopters met with the adoption counselor. Provided cat/kitten care information and answered questions.

Languages

English (native)

German - Professional working proficiency