Creative Agency Operational Strategy and SOP Development

Busy and well established digital strategy, creative, and production agency in Minneapolis, Minnesota 

Starting March 2020, the office went remote and came back as a hybrid office in late 2021 

Various workplace technology tools were used within the agency’s day-to-day. Some were added as a workarounds.

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Being remote, employees were dependant on the tools for collaboration, file sharing and to be efficient and effective in getting their work done.

The lack of defined processes and standardization for the many available and used tools not only caused a difficult onboarding experience, but also confusion, swirl, lack of visibility, and an overall inefficient workflow process for the employees.