Governance and Information Architecture

Problem Statement

The unstructured and cluttered file server led to inefficient workflows, as employees wasted time searching for documents. The lack of a clear file structure and naming conventions made it challenging to find information. With limited storage capacity, large files were not being backed up properly, putting data at risk.

Discovery & Solution

To develop a solution for the disorganized file server, I first spent time thoroughly exploring the existing structure and usage by meeting 1:1 with team members across departments. I gained insight into how people navigated and utilized the server in their workflows.

Next, I brought together a cross-functional working group and used collaborative post-it note sessions to design an intuitive new structure.

By including perspectives from different teams in an interactive ideation process, we created a file hierarchy that would enable easy search and access to documents while also streamlining onboarding.

This collaborative, insight-driven approach allowed us to develop an organized file server structure that met the needs of all employees.