RESUME

Business Solutions Architect

My Objective

Lead enterprises in building high-performing teams, optimizing operations, and successfully strengthening internal frameworks across people, processes, and technology.

Certifications

Certified SAFe 6 Architect

Certified Scrum Master

Product Management Certificate

Languages

English (native)

German (Professional working proficiency)

February 2024 –
Current

Process Solutions Architect

Integrated Solutions by Megan, LLC contract with
Deluxe Corporation,
Atlanta, GA

Optimize and develop efficient workflows to streamline operations, increase productivity and enhance overall business performance.
Establish governance frameworks for process management, ensuring adherence to workflows, technologies, and industry best practices.
Redesign and implement structured intake processes for new projects, requests, and initiatives, facilitating effective communication and collaboration among stakeholders.
Configure and customize Jira Service Manager for process automation and service delivery, defining workflows, queues, and service level agreements (SLAs).
Develop strategies for scaling technologies to support business growth and evolving requirements, collaborating with IT teams for seamless integration.
Analyze existing processes, gather requirements from cross-functional teams, and design optimized solutions to drive continuous improvement.
Implement controls and monitoring mechanisms to maintain process integrity and governance.

January 2024 –
Current

Business Solutions Architect, Business Owner

Integrated Solutions by Megan, LLC

Minneapolis, MN

Collaborate with teams and drive business results by leading the design and implementation of solutions that improve processes, technologies, and capabilities across the organization.
Services include:

Assessing current state and identifying improvement opportunities aligned to strategic goals
Collaborate with Enterprise leaders to establish the portfolio’s technology vision, strategy, and roadmap.
Conduct technology evaluations and application rationalizations.
Designing solution architectures that align with business goals and IT strategies
Leading execution of new solutions for business process, system, and organizational change
Establish governance and tools to support and scale transformations
Measure solution impact on business performance with relevant KPIs

November 2022 – September 2023

UX DesignOps and Program Manager

Deluxe Corporation,
Minneapolis, MN

Used a data-driven approach to measure productivity and UX impact
Drove 20% productivity gains and $10k subscription cost reduction by spearheading technology optimization through audits, solution research, system migrations, workflow automation, and adoption coaching.
Increased organizational efficiency by overseeing technology enhancements including auditing systems, transitioning platforms, automating workflows, and enabling adoption
Increased visibility with Smartsheet dashboards and utilized Smartsheet - Microsoft integrations
Drove large cross-functional product development initiatives

View Work Examples

February 2022 – September 2022

Marketing Operations Consultant

Allina Health,
Minneapolis, MN

Identified role gaps within the marketing & design teams and delivered staffing recommendations.
Assessed current workplace technologies, identified improvement opportunities, and recommended solutions that were cost-effective, efficient, and supportable as the organization grows.
Smartsheet implementation, launch, and training
Increased visibility, created consistency, reduced redundancies, automated & streamlined workflows and therefore increased overall productivity and communications across teams.
Influenced adoption of new standardized processes, technologies, and best practices across the organization
Bridged workflow and operational gaps between marketing and creative teams.

View Work Examples

June 2021 – January 2022

Operations Consultant,
Sr. Project Manager
(Contract)

Shinebox,
Minneapolis, MN

March 2021 – June 2021

Sr. Digital Project Manager
(Contract)

Wells Fargo, In-House Agency
Minneapolis, MN

September 2019 – February 2021

Sr. Integrated Project Manager

Adventure Creative Group, Minneapolis, MN

December 2018 – September 2019

Sr. Project Manager and Operations Consultant

Self-Employed Contractor

October 2016 – December 2018

Sr. Integrated Project Manager

BBDO MPLS,
Minneapolis, MN

Introduced, implemented, and trained agency on SaaS tool for project management.
Increased revenue growth - Saw a significant increase in production revenue through workflow automations.
Increased productivity via process optimization.
Spearheaded server structure rebuilds and data migration to cloud-based server.
Standardized file naming conventions.
Built the SaaS tool frameworks, automations, metrics reporting, and dashboards.

View Work Examples

July 2016 – October 2016

Sr. Project Manager (Contract)

Little & Company, Minneapolis, MN

Developed and executed strategic branding and campaign launches to promote company products and services.
Managed creative teams and external vendors to produce high-quality marketing assets and events.
Leveraged technology and implemented new platforms to optimize workflows and productivity.
Ensured brand integrity through trademark searches and developing creative guidelines.
Oversaw budget and timelines from campaign ideation to rollout.
Drove collaboration across teams and enhanced visibility through centralized systems.
Continuously looked for ways to streamline processes and maximize impact of marketing programs.

August 2014 –
June 2016

Sr. Digital Producer
Digital Project Manager

Mirum
Wunderman,
Minneapolis, MN

Mirum:

Demonstrated effective communication and stakeholder management.

Increased productivity and visibility via Agile process optimization.

Wunderman:

Instituted new workflows for project intake, capacity planning, and forecasting, improving PM operations.
Developed and governed best practices.
Streamlined Inspiration and Discovery email design process.
Shorted onboarding by weeks with documentation of process within email streams.

February 2014 – August 2014

Project Manager
Studio Coordinator

Ogilvy & Mather,
Chicago, IL

Led end-to-end production of retail activations and shopper marketing campaigns, driving process optimization.

Managed full range of projects including POS, displays, direct mail, coupons, packaging, and digital assets.
Partnered closely with account, creative, production, and studio teams throughout concepting and development.
Developed and implemented optimized workflows to improve collaboration and efficiency.
Oversaw creative evolution from concept to final file delivery across 50+ sales driving launches.
Tracked budgets and guided design decisions to meet campaign objectives within financial constraints.
Ensured seamless handoff of print-ready files across channels including in-store, direct, and digital.

February 2013 – February 2014

Digital Asset Manager
Assoc. Program Manager

SapientNitro,
Chicago, IL

July 2012 – November 2012

Creative Resource Coordinator
(Contract)

Leo Burnett,
Chicago, IL

Creative Resource Coordinators at Leo Burnett have a role that is very similar to a creative Project Manager.

Managed and oversaw all creative assignments from initial brief until the work was released to the client.
Worked with Creative teams to schedule brainstorm meetings, internal reviews, and checked in with the teams to ensure the deadlines would be met.
Acted as a liaison between Account Management and Creative.
Weekly resource planning meeting with Director and Coordinators.
Facilitated workflow with Account Management as well as the Production Department.

PROFESSIONAL AFFILIATIONS

Member of the Board

2019 - Current

Joining the AdFed board in 2019, I quickly set my focus on SOP development for a busy non-profit with annual board member turnover.

PROJECTS:

Project Managed the redesign, build and launch of the new Adfed website - www.adfed.org
New program brainstorm sessions & creative identities for Open Minds, Behind the Pin and Round Table programs.
Introduction and rollout of Google Workspace as our centralized hub & source of truth.

DIGITAL TRANSFORMATION:

Created project intake process and automated workflows
Built an Intranet via google sites to serve as an interface for locating files in a very unorganized G-Drive
Coordinated and implemented Google Workspace for AdFed
Migrated former G-Drive and AdFed associated gmail accounts to the new Adfed.org Google Workspace.
Repurposed the Intranet to serve the board as a resource for onboarding, processes, and more.
Standardizing project plans and process
Onboarding SOP's

PROGRAMS & TOOLS:

WordPress - page builds, content entry and media management.
Google Workspace - Sheets, Forms, Slides, Drive, Sites, User & Group Management.
Google Workspace app integrations - Trello, Zapier, Calendly
MailChimp

2023 – 2024: Goals

Continue to support the organization's operational needs
Governance of all programs and applications
Brand governance across the AdFed and Ad 2 groups.

2022 – 2023 Accomplishments:

Building the technology and centralized data source foundations
Fully implemented and roll-out Google Workspace SOP's, including project request intakes, file management, and guidelines.
Structured and built out G-Drive, introduced a standard naming convention for files, and best practices.
App integration with Trello for Project Management and asynchronous collaboration.

Established groups for all board members, marcomm chairs, individual programs, membership chairs, etc to:

Set up workflows within the primary email accounts to push emails to a specific group.
Group members are updated with each board year, but the workflows will not require any updates or changes.

2021 – 2022 Accomplishments:

Focusing on the operational side, I continued to improve and build Adfed within Google Workspace, create a more efficient workflows and processes for board turnover and created a better overall onboarding experience.

Post Pandemic

Successful execution of programs and events that hosted both in-person and online versions and maintaining a great experience for both.

2020 – 2021 Accomplishments:

Further developed and rolled out the mar/comm project process, created more visibility and mapped out social content posts & needs.
Improved internal communications. Worked with team to further evolve the website.
Built and rolled out the AdFed Intranet as a central hub for communications and process.

Pandemic Changes

Rethink how AdFed runs its programs and adapt to the virtual life.
Explorations of platforms for for online events

2019 – 2020 Accomplishments:

Thoroughly reviewed the existing internal project intake process and identified solutions to create clear lines of communications and workflow efficiencies.
Successfully launched new branding and www.adfed.org website.

EARLIER EXPERIENCE

April 2011 – July 2012

Art Coordinator

Recycled Paper Greetings

(American Greetings),

Chicago, IL

Department Support

Supported a busy creative department by acting as a central point of contract for the artists, managing artist relationships, and participated in creative input.
Supported Management by maintaining artists’ contracts and/or creating new contracts as well as providing new artists onboarding.

Artist Support

Provided artists with creative briefs for new projects.
Received, sorted through, and logged artists' submissions.
Provided creative feedback and next steps post artwork sorts and selections.
Ensured that artists received final product samples prior to in store releases.
Provided artists with in-market testing results.

Production Support

Requested final art from artists.
Kicked off final art with Production
Reviewed and approved mechanicals before releasing to the printers.

January 2011 – April 2011

Executive Assistant (Contract)

Poetry Foundation

+ Poetry Magazine,
Chicago, IL

Assistant to the President & Board

Calendar management, scheduling,
Travel arrangements for President as well as the senior managers
Board announcements and organizing board committee meetings, taking minutes
Set up conferences
File management
Writing & distributing office communications
Organizing lunch meetings
Event planning.

Event & Logistics Coordinator

Planned and organized 1st quarter board meeting and board member retreat for the foundation.

Vendor Management
Transportation, accommodations and air travel
Organized and managed transportation and travel for the executive team to attend conference in Boston.
Challenges occurred when travel happened during a blizzard in Chicago.

February 2008 – November 2010

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November 2005 – April 2007

Travel Consultant & Solutions Specialist

RailEurope, Rosemont, IL

Customer & Travel Agent Sales, Customer Service, and Web order processing & troubleshooting.

Client & Customer Relations

Developed and maintained client (travel agents) relationships. Assisted direct customers (public) with sales, refunds, dealing with the unexpected and resolving travel related issues.

Consultant

Having lived in Europe for two years in addition to previously having traveled there, I used my wealth of knowledge to advise clients, book travel itineraries, forecast their needs, while working within their budgets.

Training

Assisted in new employee training, built and developed training materials, and shared personal travel research.

Translation

German- English translation when working with Deutsche Bahn, ÖBB and SBB

Learned basic Italian in order to also assist with the Italian rail system.

April 2007–February 2008

Flight Attendant, L.o.D

Delta Airlines,
Atlanta, GA

Hired during Delta Airlines' 2007 Rebrand Launch. The rebrand included new colors, logo, uniforms, company values and customer focus.

Language of Destination (L.o.D) Flight Attendant

German - responsible for announcement and general translations.

International Qualified

Completed various cultural training courses for Israel, United Arab Emirates, Saudi Arabia, South Korea, Japan, China, and African countries.

Domestic Lead Flight Attendant

Responsible for

My flight crew
Final passenger manifest
Communication between the cabin and flight deck
Communication with gate agents.

Volunteer Work

Provided an excellent customer experience for potential adopters, helped keep the center and animal suites clean, helped potential adopters meet animals and provided them with pet education, information and resources to help them find their perfect match.

Served as a Lead Volunteer and helped train or guide “Level 1” volunteers and ensured that Kitty City etiquette was followed.

Weekday Lead

Managed a team of volunteers. Made sure that all the closing duties were performed and the shelter was ready for the next morning.

Kitty City New Volunteer Orientation & Training

Taught the introduction class operations in Kitty City, cleaning, safety, cat "resident" care, PAWS Chicago's preferred ways of interaction with the cats, e.g. petting, holding, etc. In addition, I coached new volunteers on how to handle situations such as nervous or shy cats, aggressive cats, and potentially dangerous situations, such as cat fights.

Kitty City Mentoring Program

Provided more 1:1 training with new volunteers in Kitty City. Program was designed for volunteers who were working towards a Level 2 volunteer or other lead roles.

Adoption Counselor

Prior to bringing the new cat/kitten home, adopters met with the adoption counselor. Provided cat/kitten care information and answered questions.

PAWS Chicago

Level II Volunteer, Trainer & Adoption Counselor

2012 – 2014

Integrated Solutions by Megan, LLC

Resume

Business Solutions Architect

My Objective

Certifications

February 2024 – Current

Process Solutions Architect

January 2024 – Current

Business Solutions Architect, Business Owner

UX DesignOps and Program Manager

Marketing Operations Consultant

Operations Consultant, Sr. Project Manager (Contract)

Sr. Digital Project Manager (Contract)

Sr. Integrated Project Manager

Sr. Project Manager and Operations Consultant

Sr. Integrated Project Manager

Sr. Project Manager (Contract)

Sr. Digital Producer Digital Project Manager

Project Manager Studio Coordinator

Digital Asset Manager Assoc. Program Manager

Creative Resource Coordinator (Contract)

PROFESSIONAL AFFILIATIONS

Member of the Board

EARLIER EXPERIENCE

April 2011 – July 2012

Art Coordinator

Recycled Paper Greetings

(American Greetings),

Chicago, IL

January 2011 – April 2011

Executive Assistant (Contract)

Poetry Foundation

+ Poetry Magazine, Chicago, IL

February 2008 – November 2010

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November 2005 – April 2007

Travel Consultant & Solutions Specialist

RailEurope, Rosemont, IL

April 2007–February 2008

Flight Attendant, L.o.D

Delta Airlines, Atlanta, GA

Volunteer Work

Clifton Strengths

Strategic Thinking

Learner

Intellection

Input

Context

Analytical

February 2024 –
Current

January 2024 –
Current

Operations Consultant,
Sr. Project Manager
(Contract)

Sr. Digital Project Manager
(Contract)

Sr. Digital Producer
Digital Project Manager

Project Manager
Studio Coordinator

Digital Asset Manager
Assoc. Program Manager

Creative Resource Coordinator
(Contract)

+ Poetry Magazine,
Chicago, IL

Delta Airlines,
Atlanta, GA